Campaigns (Auto-Conversations)
The Campaign builder is built for Auto-Conversation agents but isn't currently shown in the tab bar — it's under active development. Some pieces described here may change before it's officially released.
Once you've built a Segment, a Campaign sends that audience a re-engagement message.
Building a Campaign
A 4-step form:
- Audience — inherited from the segment you built (read-only here).
- Channel — WhatsApp or Email.
- Message template — pick an approved WhatsApp template or an active Email template, with a preview and variable mapping.
- Schedule — One-time (a specific date/time), Recurring, or Trigger-based (fires on an event).
Channel selection, message template, and schedule type for a new campaign.
Before You Launch
Click Dry-run preview to see an estimate of recipients, which contacts are excluded (e.g. opted-out), and a sample rendered message per recipient — flagging any missing variables before you commit.
Save your progress as a draft, or click Launch campaign when you're ready.
Send settings are shown read-only today: a 50/minute throttle, hand-off to a human after 4 turns, and a 7-day no-response window — none of these are editable in the UI yet.
Video Walkthrough
Watch the complete walkthrough below.