Sandbox
The Sandbox tab is the real way to test-drive your agent — a live conversation against your actual knowledge base, persona, and flow, distinct from the quick canned-response preview on the Persona tab.
Navigating to Sandbox
Open an agent, then click the Sandbox tab.
Starting a Test Session
Sandbox starts a real preview session with your agent and streams its replies token-by-token. If the streaming connection drops, it automatically falls back to a plain HTTP request, and you can manually click Reconnect. A status pill shows the current connection state.
Debug Trace
A side panel shows the Debug trace for each response — which knowledge sources were retrieved and their relevance scores — useful for understanding why the agent answered the way it did.
The live test conversation on the left, connection-status pill above it, and the Debug trace panel on the right.
No Real CRM Writes
Sandbox conversations never trigger CRM Actions — nothing is written to Contacts, Opportunities, or Tickets while testing here.
Click Reset to clear the session and start fresh.
Video Walkthrough
Watch the complete walkthrough below.