AI Agent Operations
AI Agent Operations covers agent availability, conversation workload, and lead capture — are AI agents producing qualified business outcomes?
The AI Agent Operations section — the KPI tiles and the Conversations by Agent bars.
Note: This section always shows all-time data. It is not affected by the Dashboard's date range picker.
AI KPIs
The AI KPIs tiles.
| Card | What it shows |
|---|---|
| Total AI Agents | All configured AI agents |
| Live Agents | Agents currently active |
| AI Conversations | Total conversations handled by AI agents |
| Leads Captured | Leads captured by AI agents |
AI Conversation Bars
The AI Conversation Bars, ranking the top 9 agents.
A ranked list of the top 9 agents by conversation volume, shown as progress bars.
Use this to see which agents are handling the most conversations.
AI Insights
The AI Performance Summary card and its supporting stats.
An "AI Performance Summary" card covering the top performing agent, lead conversion rate, average conversations per agent, and workload concentration — the share of conversations handled by the top agent — plus supporting context stats and a Positive / Concern / Action insight card.
Video Walkthrough
Watch the complete walkthrough below.