Processing & Status
Every inbound email that arrives at QuantixOne goes through a processing pipeline. The status of each email tells you whether it was delivered successfully to a conversation, automatically handled, or encountered an issue.
Inbound Email Status Values
| Status | Meaning |
|---|---|
| Processed | The email was received and successfully linked to a contact's conversation. |
| Auto Replied | An automatic reply was sent in response (e.g., an out-of-office or bot reply). |
| Spam | The email was identified as spam and not added to a conversation. |
| Bounce | The email could not be delivered (the original outbound email bounced). |
| Complaint | The recipient marked the email as spam through their mail client. |
| Failed | Processing failed for an unexpected reason. |
Viewing Inbound Email Logs
To see the processing history for all received emails:
- Go to Settings → Channels → Email.
- Click the Inbound tab.
The log table shows each received email with:
- From — Sender address
- To — The address it was sent to
- Subject — Email subject line
- Status — Processing outcome
- Received At — Timestamp
The inbound log shows all received emails and their processing status.
Viewing an Inbound Email Record
Click any row in the log to open a detail panel showing:
- Full message headers (From, To, CC, BCC)
- Email body
- Attachments
- Processing status and any error messages
The detail panel shows the full inbound email and its processing metadata.
Understanding Bounces
A Bounce status means an outbound email you sent to a contact could not be delivered. There are two types:
| Bounce Type | Meaning |
|---|---|
| Hard Bounce | The email address does not exist or is permanently unreachable. The address is added to the suppression list automatically. |
| Soft Bounce | A temporary delivery failure (e.g., the recipient's mailbox was full). QuantixOne will retry delivery. |
If a contact's email hard bounces repeatedly, check the Suppression List to see if they have been added.
Understanding Complaints
A Complaint means the recipient marked one of your emails as spam through their mail client (e.g., Gmail or Outlook). Complaints are tracked to help you monitor sender reputation.
High complaint rates can impact your domain's email deliverability. Review your sending practices and unsubscribe any contacts who have complained.