Processing & Status
A dedicated inbound-email processing log — with per-email status (Processed, Auto Replied, Spam, Bounce, Complaint, Failed) and a searchable table — is not available in the current version of QuantixOne. The Email channel settings only have Configure and Settings tabs today; there is no separate "Inbound" tab.
Inbound emails that are successfully received still appear directly in the relevant contact's conversation timeline — see Receiving Emails.
Understanding Bounces
A Bounce means an outbound email you sent to a contact could not be delivered:
| Bounce Type | Meaning |
|---|---|
| Hard Bounce | The email address does not exist or is permanently unreachable. |
| Soft Bounce | A temporary delivery failure (e.g., the recipient's mailbox was full). |
Understanding Complaints
A Complaint means the recipient marked one of your emails as spam through their mail client (e.g., Gmail or Outlook). High complaint rates can impact your domain's email deliverability — review your sending practices if you notice this happening.