Managing Your Subscription
The My Subscriptions page is where you review your current plan's usage and, if needed, cancel your subscription or request a refund.
Navigating to My Subscriptions
Click your account name or the Settings icon in the bottom-left corner of the sidebar, then select Billing from the settings menu. Open My Subscriptions.
Current Plan & Usage
The Current Plan Usage card shows your active plan and a segmented usage bar per feature — plan capacity and any add-on-extended capacity are shown separately, so you can see at a glance how close you are to your limits.
Click into the usage card to open the full Plan Usage dialog, which lists Usage & Limits (progress bars, with an Upgrade button when you're near a limit) and Plan Features (a full feature checklist for your plan).
Recommended for You
Below your current plan, a Recommended for You section surfaces plan upgrades and add-ons based on your usage, each with its own Buy Now or Upgrade Plan button.
Cancelling Your Subscription
Click Cancel Subscription to open the Cancel Subscription dialog.
- A notice explains that cancelling stops your subscription at the end of the current billing period, and no refund is issued through this action alone.
- The dialog shows the date your subscription remains active until, and any refund-impact preview.
- Enter a required Reason for cancellation (up to 500 characters).
- Click Confirm Cancellation, or Keep Subscription to back out.
Once confirmed, you'll see "Cancellation scheduled." and your subscription remains active until the date shown.
Requesting a Refund
After cancelling, a Raise Refund option becomes available — this is a one-time request per organization and can't be undone.
- A notice confirms this requests a refund for your already-cancelled subscription.
- Enter a required Reason for refund.
- Click Request Refund.
The request moves through pending ("Your refund is being processed.") to success ("Refund processed."), where the refunded amount is shown.
Video Walkthrough
Watch the walkthrough below to see how to manage, cancel, and request a refund for your subscription in QuantixOne.