Notifications & Auto-Reply
The Notifications & Auto-Reply settings control how QuantixOne behaves when WhatsApp messages arrive — including whether read receipts are sent, how new conversations are assigned to team members, and whether an automatic reply is sent outside business hours.
Navigating to Notifications Settings
- Go to Settings → Channels → WhatsApp.
- Click the Notifications & Features tab.
Notifications and auto-reply settings are in the Notifications & Features tab.
Read Receipts
When Read Receipts is enabled, WhatsApp sends a blue double-tick (✓✓) to contacts when your team opens their message. When disabled, contacts only see the grey double-tick (delivered) and never know if their message was read.
Toggle Send Read Receipts on or off:
Disable read receipts if you don't want contacts to know when messages are read.
Auto-Assignment
When Auto-Assignment is enabled, new inbound WhatsApp conversations are automatically assigned to an available team member based on your round-robin or load-balancing rules.
Toggle Auto-Assign Conversations to enable or disable this feature.
If disabled, new conversations arrive unassigned and must be manually claimed by a team member.
Enable auto-assignment to distribute inbound conversations automatically.
Out-of-Hours Auto-Reply
The Out-of-Hours Auto-Reply sends an automatic WhatsApp message to contacts who message you outside your defined business hours.
Setting Up Auto-Reply
- Enable the Out-of-Hours Auto-Reply toggle.
- Enter the Auto-Reply Message — this message will be sent automatically.
- Define your Business Hours — days and time range when you are available.
- Click Save.
Set the reply message and business hours for automatic out-of-hours responses.
Auto-Reply Limitations
- The auto-reply is sent only once per conversation per out-of-hours period (not on every message).
- The message must use plain text — no templates or media.
- Auto-replies count toward your 24-hour session window.
Stop Keyword Auto-Unsubscribe
Enable Stop Keyword Detection to automatically unsubscribe a contact from WhatsApp messaging when they reply with a keyword such as "STOP", "UNSUBSCRIBE", or "OPT OUT".
When triggered:
- The contact is removed from all subscription lists.
- Future bulk sends to that contact are blocked.
- The conversation remains visible for your team to review.
Enable stop keyword detection to honour opt-out requests automatically.