Managing Templates
After creating WhatsApp templates, you can track their approval status, edit rejected templates, delete templates you no longer need, and search across your full library.
The Templates List
Navigate to Conversations → Templates → WhatsApp to see all your templates.
The list is organized into status tabs:
| Tab | Shows |
|---|---|
| All | Every template regardless of status |
| Draft | Templates saved but not yet submitted |
| Pending | Templates submitted and awaiting Meta approval |
| Approved | Live templates ready to use in conversations |
| Action Required | Templates rejected by Meta that need edits |
Use the tabs to filter templates by their current approval status.
Previewing a Template
Click any template name or the Preview icon to open the full WhatsApp-style bubble preview of the template.
Editing a Template
Draft and Action Required templates can be edited:
- Click the Edit (pencil) icon on the template row.
- The template form opens with the current content.
- Make your changes.
- Click Submit for Approval to resubmit (or Save as Draft to hold it).
Approved and Pending templates cannot be edited — you must delete and recreate them if changes are needed.
There is no in-place edit for Approved or Pending templates. Deleting an approved template removes it from all conversation pickers immediately — coordinate with your team before doing so if the template is in active use.
Handling Rejected Templates (Action Required)
When a template shows Action Required, Meta has provided a rejection reason:
- Open the template and read the rejection reason shown at the top of the form.
- Fix the issue (wrong category, missing example values, policy violation, etc.).
- Click Submit for Approval again.
Common rejection reasons are listed in Template Components.
Deleting a Template
Once deleted, the template is immediately unavailable in every conversation and bulk messaging flow. This action cannot be undone and does not notify staff members who may be actively using the template.
- Click the Delete (trash) icon on the template row.
- Confirm the deletion.
Deleting an approved template removes it from all conversation template pickers immediately.
Starring / Favouriting Templates
Click the Star icon on a template to mark it as a favourite. Starred templates are easier to find when searching in the conversation composer.