Managing Templates
After creating WhatsApp templates, you can track their approval status, edit drafts, and search across your full library.
The Templates List
Navigate to Conversations → Templates → WhatsApp to see all your templates.
The list is organized into status tabs:
| Tab | Shows |
|---|---|
| Explore | A gallery of ready-made templates by industry, for inspiration |
| All | Every template regardless of status |
| Draft | Templates saved but not yet submitted |
| Pending | Templates submitted and awaiting Meta approval |
| Approved | Live templates ready to use in conversations |
| Action Required | Templates Meta rejected or flagged |
Previewing a Template
Click any template to open its preview.
Editing a Template
Once a template is Pending, Approved, or Action Required, its content can no longer be changed directly — submit a new template instead.
Only Draft templates have an Edit Draft action. Open a draft to update its content, then click Submit to Meta when it's ready for approval.
Handling Rejected Templates (Action Required)
When a template shows Action Required, review the rejection reason Meta provided, then create a new template addressing the issue (wrong category, missing example values, policy violation, etc.) — there's no in-place fix-and-resubmit for a rejected template.